Support
Support
Support is email, answered by a person, and read during ordinary working hours. It is not a crisis channel and it is not monitored around the clock.
If you need help right now
Do not wait for a reply to an email. WITHSTAND does not monitor crisis status and does not dispatch emergency services. Contact your local emergency number, or use the reviewed resources on the safety page. The app’s immediate help screen works without a network and without a session.
How to reach us
Email: asterworks3322@gmail.com
Write from the email address you use to sign in. If you signed in with Apple and hid your address, write from the relay address Apple gave you — that address is the only way an account can be found. Members are anonymous to each other and to us by design, so an anonymous name is not something support can look up.
What helps, if you can include it: what happened, roughly when, and your app version.
What support can and cannot do
Support can help with sign-in problems, account deletion, and questions about privacy.
Support cannot give clinical, medical, or legal advice, cannot connect you with a specific peer, cannot pass a message to another member, and cannot tell you anything about another member’s account.
Reporting a member
Report from inside the app, during the session or afterwards. A report made in the app carries the evidence a reviewer needs; an email does not. Use email only if the app itself is unreachable.
If a Personal Circle display name is inappropriate before any session has started, end or block that Circle relationship in the app and write to support with the approximate time. Do not forward an invite code or put another member’s identifying information in the email.
Blocking is separate and immediate: a blocked pair is never matched again. Removing a block later does not withdraw a report.
Deleting your account
You do not need support for this. It is in the app under Settings, and the deletion page lists the steps, what is erased, and what is kept. Write to support only if you cannot get into the app at all.
Privacy questions
The privacy page lists what is collected, what a peer can see, and how long things are kept. Anything it does not answer can go to asterworks3322@gmail.com.